Mobile app
Frequently asked questions

Troubleshooting

Using the mobile app

Yes, the mobile app is absolutely free to download and use

Prescriptions and reminders

Yes, our mobile app lets you manage prescriptions for your family and loved ones.
To add a family member, simply go to the "Family care" option on the home page or in the dropdown menu.

Preferences

You can easily manage a number of preferences in the Account Page of your mobile app. These include:

  • Time zone
  • Phone number
  • Email address
  • Hiding and showing prescriptions in your prescription list
  • Language (if available)

To manage the timing and frequency of your notifications, go to the Reminders area of your mobile application.

Mobile app features

The pharmacy mobile app goes beyond the text experience and provides you with more functionality and control. With the mobile app, you can order refills from a list, refill by scan, view Rx history, transfer scripts, manage reminders and much more.

Rx Status & Refill

This screen displays all your medications along with the prescription number, pharmacy where it was last filled, fills left and when it was last filled. You can refill a prescription by selecting it from the list. This will display the Drug Details page where you can click the Order Refill button to request a refill.

Refill now

You can refill your prescriptions without signing in to the app by typing in your prescription information.

Transfer Rx

You can easily transfer your prescriptions from non-Costco pharmacies to a Costco pharmacy.

Find a Pharmacy

This feature allows you to search for your nearest Costco pharmacy or look for Costco pharmacies elsewhere. You can also get directions, see the pharmacy hours, and contact the pharmacy (with click-to-call functionality).

Manage Doctor Information

My Doctors allows you to organize your doctor/patient relationship. Now, you can hide and unhide doctors under the ‘Doctors Tab’. You can also see your healthcare provider's contact information and make a call.

Manage Account Information

You can use this feature to manage your notification and prescription display preferences, change your time zone, and more.

Download the mobile app from the Apple store or Google Play.